We are dedicated to ensuring financial protection for our policyholders by providing quality products and exceptional service through strong relationships with our brokers, while maintaining corporate financial security.
Five Foundations of UPC Insurance
Our financial strength assures our ability to pay claims
Your policy is worthless if the company issuing it can’t pay claims after a major event. UPC Insurance is tested in this regard, having paid claims on thousands of routine events and 28 separate tropical storms and hurricanes. Throughout it all, we remain financially sound. We have more than $535 million of equity capital and buy over $3.1 billion of additional reinsurance coverage to protect our policyholders.
Flexible product options meet unique needs
We offer a selection of customizable products, designed to provide affordable options with superior protection. For both residential and commercial lines, we listen to our agents to understand the needs of policyholders and develop products that meet these needs.
Timely, fair resolution of claims
We process all claims using professional in-house UPC associates who share our commitment to excellence. No matter the situation, we strive to provide all policyholders a timely response and fair resolution of their claims. The results are high customer satisfaction levels and claims complaint ratios among the lowest in our peer group.
We’re super-easy to work with!
We know you’re busy, so for both agents and policyholders, we want your experience of doing business with UPC to be easy and efficient. That means the ability to report claims and access policy information online, easy access to a UPC representative by phone to answer your questions, and much more.
Our sensible pricing supports everyone’s best interests
We pledge always to provide a price that accurately reflects the risk we are assuming in writing a policy. That is fair pricing, and in the long run it works to the benefit of agents and policyholders. We want to be competitive with other carriers, but we won’t cut prices to win business if it jeopardizes our financial stability and ability to pay claims in all circumstances.